Information for Claimants


An IME or Independent Medical Examination is an impartial assessment of an individual by an independent medical examiner. The purpose of an IME is to assess the individuals injury, to assist with decisions around their on-going treatment, rehabilitation, recovery and return to work.

An insurer or legal representative may refer you to an IME for a number of reasons, for example if there is unavailable information about your injury, unresolvable issues or if they require a permanent impairment assessment to be conducted.

If you are still unsure as to why you are being asked to attend an assessment, we recommend contacting your insurer or legal team to discuss.

In most circumstances payment for an examination is paid for by an insurer or legal representative. If you have organized this appointment for yourself directly, payment will need to be paid in full before the examination takes place. A representative will take you through the process at time of booking.

If you are attending the appointment in person, please bring with you the following:

  • All relevant radiographic films and test results (x-rays, MRIs, CTs, ultrasounds etc.)
  • Glasses if you require them
  • A current form of Identification

We recommend wearing comfortable clothing, as the assessor may request you move about during your appointment.

During your appointment the consultant will ask you a range of questions regarding your injury. They will then explain what they want you to do as part of the assessment. When carrying out their examination all efforts will be made not to exacerbate your condition or cause discomfort or pain.

In the event that you do not wish to answer a question, or undertake a certain activity, you may decline to answer/participate. It is important to note that your refusal to comment/partake will be noted in the examiners report. For this reason, we recommend that you explain your refusal to the examiner on the day.

An Independent Medical Examiner is not a treating doctor. They will not provide you with any opinions regarding your injury or medical condition during the examination. Any such advice should be given from your nominated treating professional.

Most medical examinations will run for approximately 45 minutes to an hour, however if you have a complex condition or injury the assessor may request a longer appointment.

If you are being assessed for a psychological injury these appointments can run between 1-4 hours. You should be notified of the length of your examination by the booking agent. If you are unsure of the length of your appointment you can contact your legal representation or the team here at IMO.

Once complete, a copy of the report will be sent to the insurer or legal representative who booked the appointment. IMO can ONLY distribute the report to the booking client. If you wish to obtain a copy of the report, you must speak with your case manager or legal representative and directly get a copy from them. The Customer Service Team at IMO will be unable to assist you with this enquiry.